Users

As an Organisation Admin, you can edit, prompt a password reset, and archive other Admin and Team Member users. To learn how to create new users, refer to the Add a User article. 

Within the 3T portal, select Users in the navigation menu.The information in the Users table can be exported as a CSV by clicking Export.

Edit Details on an Existing User

To edit an existing user, click the Edit button (pencil icon) in the row corresponding to the user. You can change any information on a users account. However, you cannot change the user's 'Role' (Admin or Team Member). 

Send Reset Password Email

If a user is no longer able to log in to the web portal or has forgotten their password, you can send them an email that will prompt them to reset their password.

In the table row corresponding to the user whose password you wish to reset, click the Send password reset email button (envelope icon).

The user will receive an email with instructions to reset their password.

Archive an Existing User

Archive a user to remove their access to the platform and ability to view any data. As an audit platform, deleting a user's information completely is not compliant, but you can hide it from the view of 'active' users by clicking the Archive button (storage box icon) in the corresponding row to the user.

You can view Archived users by toggling the Show archived? switch to the right.